Customer service is about being there for your customers. It doesn’t have to be face to face. Its about communication and response.

An app is a solid presence. Customers can use it any time of day or night and from their phones. People take their phones with them everywhere. 

Your app can provide a constant, professional and accessible way for your customers to ask for help, give feedback or make a complaint and get a timely resolution. 

Added to this a customer can get your app at any time and find out about your product or service. They can buy a product, add it to their wish list or book an appointment for a service. 

This compliments the already successful strategy of a company website but remember people take their phones everywhere with them while their desktop computers and laptops remain behind! 

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